Terms of Service
Last updated: July 5, 2026
1. Acceptance of these Terms
By creating an account, accessing, or using the Service in any way, including signing in as a doctor, secretary, or any other staff member, you agree to be bound by these Terms and by our Privacy Policy, Cookie & Storage Policy, Data Processing Agreement, and Refund & Cancellation Policy, each of which is incorporated into these Terms by reference. This applies to every person who uses the Service, whether you signed up yourself or your account was created for you by your clinic. If you do not agree with any part of these documents, do not access or use the Service.
If you are accepting these Terms on behalf of a clinic, practice, employer, or other organisation, you represent that you have the authority to bind that entity, and “you” refers to that entity.
2. Who may use the Service
The Service is intended for licensed dental professionals, dental clinics, and their authorised staff. By using the Service you confirm that you are at least 18 years old and legally able to enter into these Terms, and that you will use the Service only for lawful, professional purposes in connection with operating a dental practice.
Each clinic account is managed by an account owner (typically the clinic’s doctor). The account owner is responsible for the staff members they add, for the activity that takes place under the clinic account, and for ensuring their staff comply with these Terms.
3. Accounts and security
- You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
- You must provide accurate account information and keep it up to date.
- You must notify us promptly if you suspect any unauthorised use of your account or any other security breach.
- We may create, approve, suspend, or manage clinic and administrator accounts as needed to operate the Service, including reviewing and approving new clinic sign-ups before they receive full access.
4. Description of the Service
DentaBook is software that helps dental clinics manage appointments, patient records, tooth-by-tooth clinical charting, treatments, billing and balances, staff, and a read-only patient portal. The Service includes offline support, which stores certain data locally on your device so the app keeps working without an internet connection and syncs your changes when you reconnect. The Service is provided “as is” and may change, improve, or evolve over time. We may add, modify, or remove features at our discretion.
5. Free trial
New clinics may receive a free trial period (currently 30 days). During the trial you may use the Service at no charge. When the trial ends, continued access requires an active paid subscription. We may change or discontinue the trial offer at any time.
6. Subscriptions, fees, and price changes
After any free trial, access to the Service requires an active subscription, available as a monthly or yearly plan. Fees are billed in advance for each subscription period and are arranged directly between you and us.
Prices are subject to change, and may increase. We may set, change, increase, or restructure our subscription fees and plans at any time and at our sole discretion. For an existing active subscription, we will make reasonable efforts to notify you of a price change before it takes effect (for example, before your next renewal). Your continued use of the Service after a price change takes effect constitutes your acceptance of the new price. If you do not agree to a new price, your only remedy is to cancel your subscription before the change takes effect, as described in our Refund & Cancellation Policy.
- Fees are quoted exclusive of any taxes, duties, or bank/transfer charges, which are your responsibility unless stated otherwise.
- If payment is not received when due, your subscription may enter a short grace period (currently 3 days) after which the account may be locked until payment is made. Your data is not immediately deleted when an account is locked.
- All fees are non-refundable except as expressly stated in the Refund & Cancellation Policy or as required by applicable law.
7. Your data and content
You (and your clinic) retain all rights to the data you enter into the Service, including patient records (the “Customer Data”). You grant us a limited licence to host, store, process, transmit, and display the Customer Data solely as necessary to provide and maintain the Service for you.
You are solely responsible for the Customer Data you upload and for ensuring you have the legal right and any necessary patient consent to collect, store, and process it through the Service. Because patient records may include health and other sensitive information, our respective responsibilities for that data are set out in our Data Processing Agreement, under which your clinic is the data controller and we act as your data processor.
8. Acceptable use
You agree that you will not, and will not permit anyone else to:
- Use the Service for any unlawful purpose or in violation of any applicable law or professional/medical regulation;
- Upload data you are not authorised to hold, or data that infringes the rights of others;
- Attempt to gain unauthorised access to the Service, other accounts, or the systems or networks behind the Service;
- Copy, resell, sublicense, rent, or provide the Service to third parties outside your own clinic, or use one subscription for multiple independent clinics;
- Reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent this restriction is prohibited by law;
- Interfere with, disrupt, overload, or probe the Service, or introduce malware or harmful code;
- Use automated means to scrape or extract data from the Service beyond the features we provide.
9. Medical disclaimer
DentaBook is an administrative and record-keeping tool for dental practices. It is not a medical device and does not provide medical, dental, diagnostic, or treatment advice. Any clinical charting, treatment catalogue, aftercare content, or informational tips provided through the Service are for general reference and organisational purposes only and are not a substitute for the professional judgement of a qualified clinician.
You, as the treating professional, are solely responsible for all clinical decisions, for the accuracy and completeness of the records you enter, and for the care provided to your patients. We are not responsible for any clinical outcome, and nothing in the Service creates a doctor-patient or professional relationship between us and any patient.
10. Intellectual property
The Service, including its software, design, branding, logos, and all related intellectual property, is owned by us or our licensors and is protected by law. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your clinic’s internal business purposes. This licence does not include any right to our source code or branding.
11. Third-party services
The Service relies on third-party providers for hosting, database, authentication, storage, and email delivery (see our Privacy Policy and Data Processing Agreementfor the current list). Your use of the Service may be subject to those providers’ availability and terms. We are not responsible for the acts or omissions of third parties beyond our reasonable control.
12. Availability, backups, and warranties
We work to keep the Service available and reliable, including offline support, but we do not guarantee that the Service will be uninterrupted, error-free, or free from data loss. The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law. You are responsible for maintaining your own backups of critical data where practical.
13. Limitation of liability
To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages. Our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the total amount you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
14. Indemnification
You agree to defend, indemnify, and hold us harmless from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your use of the Service, your Customer Data, or your breach of these Terms or of applicable law, including any claim relating to patient data you collected or processed through the Service.
15. Suspension and termination
We may suspend or terminate your access to the Service if you breach these Terms, fail to pay fees when due, or use the Service in a way that may harm us, other users, or third parties. You may stop using the Service at any time and cancel your subscription as described in the Refund & Cancellation Policy.
Upon termination, your right to use the Service ends. We will, on request made within a reasonable period, make your Customer Data available for export, after which we may delete it in accordance with our retention practices and the Data Processing Agreement.
16. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above, and for material changes we will make reasonable efforts to provide notice. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service.
17. Governing law and disputes
These Terms are governed by the laws of Lebanon, without regard to its conflict-of-laws rules. You agree that the courts of Beirut, Lebanon will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where applicable law requires otherwise.
18. General
- These Terms, together with the documents referenced above, are the entire agreement between you and us regarding the Service.
- If any provision is found unenforceable, the remaining provisions stay in full effect.
- Our failure to enforce any right is not a waiver of that right.
- You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
19. Contact
For any questions about these Terms, contact us at dentabooklb@gmail.com.